Terms of service

🔞 Age Restrictions and Eligibility

Winmatch 365 is committed to preventing underage gambling and maintaining a safe gaming environment. Strict age verification procedures are in place to ensure compliance with legal requirements.

Minimum Age Requirements

You must be at least 18 years old to create an account and participate in any gaming activities
In jurisdictions where the legal gambling age is higher than 18, you must meet that minimum age requirement
Age verification is mandatory before any withdrawal or significant gaming activity
False age declaration will result in immediate account suspension and forfeiture of funds

Identity Verification Process

Government-issued photo identification (passport, driver's license, or national ID card)
Proof of address documents issued within the last 3 months
Verification of payment method ownership through bank statements or card photos
Additional documentation may be requested for enhanced due diligence

⚠️ Accounts found to be operated by minors will be immediately closed, and all funds will be returned to the source of deposit after appropriate verification.

Legal Capacity

By registering with Winmatch 365, you confirm that you have the legal capacity to enter into binding agreements in your jurisdiction. You also confirm that you are not restricted from participating in online gaming activities due to legal, regulatory, or other constraints.

🎯 Responsible Gaming and Player Protection

We are committed to promoting responsible gaming practices and providing tools to help players maintain control over their gaming activities. Your wellbeing is our priority.

Self-Exclusion Tools

Temporary cooling-off periods ranging from 24 hours to 6 months
Permanent self-exclusion with mandatory waiting periods for reactivation
Session time limits to prevent excessive continuous play
Reality checks with automatic notifications about time spent gaming

Financial Controls

Daily, weekly, and monthly deposit limits that can be reduced immediately
Loss limits to restrict the amount you can lose in specified time periods
Spending limits across all gaming activities
Automatic session termination when limits are reached

Problem Gambling Support

If you believe you may have a gambling problem, we provide access to professional help through partnerships with recognized organizations:

24/7 helpline numbers for immediate support and counseling
Links to specialized treatment programs and therapy services
Self-assessment tools to evaluate your gaming behavior
Family and friend referral programs for concerned relatives

🛡️ Remember: Gaming should be entertaining, not a way to make money or escape problems. Set limits before you start playing and stick to them.

Prohibited Activities

Using gaming activities to launder money or finance illegal activities
Collusion with other players or third parties to gain unfair advantages
Using automated software, bots, or other artificial means to place bets
Exploiting software errors or technical glitches for personal gain
Creating multiple accounts to circumvent limits or restrictions

⚖️ Jurisdiction and Legal Framework

Winmatch 365 operates under a comprehensive legal framework designed to ensure compliance with applicable laws and regulations while providing transparent gaming services.

Licensing and Regulation

Licensed and regulated by the Curacao Gaming Control Board (License #8048/JAZ)
Compliant with anti-money laundering (AML) and know your customer (KYC) regulations
Regular audits by independent testing agencies for game fairness and randomness
Adherence to responsible gaming standards and player protection protocols

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Curacao. Any disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the courts of Curacao, unless otherwise specified by applicable consumer protection laws.

Restricted Jurisdictions

Winmatch 365 services are not available to residents of certain jurisdictions where online gaming is prohibited or restricted:

United States of America and its territories
United Kingdom and Crown Dependencies
France and its overseas territories
Netherlands and Dutch territories
Any jurisdiction where online gaming is specifically prohibited by law

⚠️ It is your responsibility to ensure that your participation in gaming activities is legal in your jurisdiction. Winmatch 365 does not accept liability for any illegal use of our services.

Regulatory Compliance

Strict adherence to data protection regulations including GDPR where applicable
Compliance with international banking and financial transaction regulations
Regular reporting to regulatory authorities as required by licensing conditions
Cooperation with law enforcement agencies for legitimate investigations

📋 Liability and Disclaimer

This section outlines the limitations of liability and important disclaimers regarding the use of Winmatch 365 services. Please read this section carefully as it affects your legal rights.

Service Availability

Winmatch 365 does not guarantee uninterrupted or error-free service availability
We reserve the right to suspend services for maintenance, updates, or regulatory requirements
Technical issues, server downtime, or third-party service interruptions may temporarily affect service
We will make reasonable efforts to provide advance notice of planned maintenance

Game Results and Technical Issues

All game results are final once officially confirmed by our gaming systems
In case of technical malfunctions, disputed bets may be voided at our discretion
Software errors or display issues do not invalidate the actual game outcome
We reserve the right to correct obvious errors in odds, results, or payouts

Financial Limitations

Winmatch 365's liability is limited as follows:

Maximum liability shall not exceed the amount of your account balance at the time of the incident
We are not liable for indirect, consequential, or punitive damages
No liability for losses due to your failure to follow security procedures
Limited liability for losses caused by third-party service provider failures

Force Majeure

Winmatch 365 shall not be liable for any delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to:

Natural disasters, wars, terrorist attacks, or government actions
Internet service provider failures or telecommunications disruptions
Power outages, hardware failures, or cyberattacks
Regulatory changes that require immediate service modifications

💡 While we limit our liability as outlined above, we remain committed to providing fair and reliable gaming services and will always act in good faith to resolve any issues that may arise.

User Responsibilities

Maintaining the confidentiality of your account credentials and personal information
Using our services in accordance with these terms and applicable laws
Promptly reporting any suspected security breaches or account irregularities
Ensuring that all information provided to us is accurate and up-to-date
Understanding the risks associated with gaming activities before participation

Indemnification

You agree to indemnify and hold harmless Winmatch 365, its employees, directors, and affiliates from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.